Cancellation Policy

Free cancellation up to 6 hours before scheduled pickup.

Cancellations made less than 6 hours before pickup may be charged the full fare.

Ride confirmation: You must confirm and accept your scheduled ride no later than 2 hours before pickup. If the ride is not confirmed by that deadline, the full fare will be charged automatically.

Airport pickups: if your flight is delayed or cancelled, notify us as soon as possible — we'll always work with you.

To cancel, reschedule, or confirm your ride, call 713.514.3013, text us, or manage your booking in your account.