Frequently Asked Questions
Everything you need to know before booking your Ryde.
What areas do you serve?+
Houston and surrounding areas, plus long-distance service across Texas including Dallas, Austin, San Antonio, and Galveston port.
How far in advance should I book?+
For guaranteed availability we recommend 24 hours. Same-day requests are handled based on chauffeur availability — call 713.514.3013.
What payment methods do you accept?+
Cash, Cash App ($mekithappenluxury), and Zelle. Card payments are coming soon.
Do you provide child seats?+
Yes, on request. Add it as a special request in your booking or call ahead.
What's your cancellation policy?+
Free cancellation up to 4 hours before pickup. See our Cancellation Policy for details.
Do you track flights?+
Yes — provide your flight number at booking and we adjust pickup automatically.